Madem Reels Group Completes Customer Satisfaction Survey, Receives High Marks

Friday, Jun 04, 2010

In the first quarter of 2010 Madem Group conducted a customer satisfaction survey with 153 Wire & Cable manufacturing customers in 34 countries. 

Madem received 55 responses from customers polled in three categories: bad, regular , good and very good, 97.53% of responses falling into good and very good categories. 

Madem polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing.

“We are very proud of our product continuity, considering that we have several manufacturing plants worldwide supplying products to more than 30 countries, each with their own special requirements.  We are also pleased with the results of the survey, and will continue to work towards 100% customer satisfaction for all our global customers”, said Leandro Mazzoccato, Corporate Director of Sales and Marketing.

The next customer satisfaction survey will be conducted in July 2010.

Today the Madem name represents over 60 years of industry experience. The Madem team constantly strives to build trust and confidence by offering customers a superior quality product.

Source: Madem Reels